Privacy Policy

Effective Date: July 10, 2026

BigPay ("we", "our", or "us") values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the BigPay mobile application and related services.

By using BigPay, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information

• Full Name
• Email Address
• Phone Number
• Shipping Address
• User ID

Location Information

With your permission, BigPay may collect precise and approximate location information for delivery, service availability, and fraud prevention.

Transaction Information

• Order History
• Purchase History
• Mobile Recharge History
• DTH Recharge History
• Utility Bill Payment History

Device Information

• Device Model
• Operating System
• IP Address
• Device Identifiers
• Crash Logs (if applicable)

2. How We Use Your Information

• Create and manage your account
• Process shopping orders
• Process recharge requests
• Process bill payments
• Deliver purchased products
• Provide customer support
• Improve app performance
• Prevent fraud and unauthorized activity
• Comply with legal obligations
• Send important transaction notifications

3. Payment Information

Payments are processed securely using trusted third-party payment gateway providers. BigPay does not store your debit card, credit card, CVV, banking password, or UPI PIN.

4. Data Security

We use industry-standard security measures including HTTPS encryption, secure servers, authentication systems, and access controls to protect your information.

5. Sharing of Information

We do not sell your personal information.

Your information may be shared only when necessary with:

• Payment Gateway Providers
• Recharge Service Providers
• Delivery Partners
• Government Authorities when legally required

6. Data Retention

We retain your information only as long as necessary to provide our services, maintain transaction history, comply with legal obligations, and resolve disputes.

7. Account Deletion

Users may request deletion of their account and associated personal information.

Delete your account here:

https://bigpay.shop/delete_account.html

Certain transaction records may be retained where required by applicable law or for fraud prevention.

8. Children's Privacy

BigPay is intended for users aged 18 years and above. We do not knowingly collect personal information from children.

9. Your Rights

You may have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your account
• Request deletion of your personal data
• Contact us regarding privacy concerns

10. Third-Party Services

BigPay may integrate trusted third-party services including payment gateways, recharge providers, delivery partners, analytics providers (if used), and cloud hosting providers. These providers have their own privacy policies.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised Effective Date.

12. Contact Us

BigPay
Website: https://bigpay.shop
Email: support@bigpay.shop