Refund & Cancellation Policy

Effective Date: July 10, 2026

This Refund & Cancellation Policy explains how refunds, cancellations, and returns are handled for purchases and digital services made through the BigPay mobile application and website.

1. Product Orders

Customers may request cancellation of an order before it has been processed or shipped.

• If the order has not been shipped, it may be cancelled and a full refund may be issued.
• Once an order has been shipped, cancellation may not be possible.
• Returned products must be unused, undamaged, and in their original packaging unless they are defective or damaged.

2. Mobile Recharge, DTH Recharge & Bill Payments

Recharge and bill payment transactions are generally processed instantly.

• Successfully completed recharge or bill payment transactions cannot normally be cancelled or refunded.
• If a transaction fails and the payment has been deducted, the amount will be refunded according to the payment provider's settlement process.
• Refund timelines may vary depending on your payment method and financial institution.

3. Failed Transactions

If your payment is deducted but the service is not completed due to a technical issue, we will verify the transaction with our payment and service partners.

If the transaction is confirmed as failed, an eligible refund will be processed.

4. Refund Processing Time

Approved refunds are generally processed within:

• UPI: 1–5 business days
• Debit/Credit Cards: 5–10 business days
• Net Banking: 3–7 business days
• Other payment methods: As per the payment provider's policies

5. Non-Refundable Cases

Refunds may not be provided in the following situations:

• Incorrect mobile number entered by the customer.
• Incorrect DTH or utility account information entered by the customer.
• Recharge or bill payment successfully completed.
• Products damaged due to misuse after delivery.
• Requests that do not comply with our return policy.

6. Return of Products

If a physical product is eligible for return, customers should contact our support team within the applicable return period. Returned products may be inspected before a refund or replacement is approved.

7. Contact Support

If you have questions regarding refunds or cancellations, please contact us:

BigPay Support

Website:
https://bigpay.shop

Email:
support@bigpay.shop

8. Policy Changes

BigPay reserves the right to modify this Refund & Cancellation Policy at any time. Any updates will be published on this page with the revised effective date.