Shipping & Delivery Policy

Effective Date: July 10, 2026

This Shipping & Delivery Policy explains how BigPay processes and delivers orders placed through our mobile application and website.

1. Order Processing

Orders are processed after successful payment confirmation.

• Orders are generally processed within 1–2 business days.
• Processing time may be longer during weekends, public holidays, or promotional events.
• Customers will receive order confirmation after the order is successfully placed.

2. Shipping

• Products are shipped through trusted courier and logistics partners.
• Shipping availability depends on the delivery location.
• Delivery charges, if applicable, will be displayed during checkout.

3. Estimated Delivery Time

• Metro Cities: 2–5 business days
• Other Cities & Towns: 3–7 business days
• Remote Areas: 5–10 business days

Delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

4. Order Tracking

Customers can track their orders through the BigPay application once the shipment has been dispatched. Tracking details may also be shared via email or SMS, where applicable.

5. Delivery Address

Customers are responsible for providing accurate and complete shipping information. BigPay is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.

6. Delivery Attempts

If delivery cannot be completed due to the recipient's unavailability or an incorrect address, the courier partner may make additional delivery attempts according to their policies.

7. Damaged or Missing Items

If you receive a damaged package, an incorrect item, or if any items are missing, please contact our support team as soon as possible with your order details and supporting photographs (if applicable).

8. Digital Services

Mobile recharge, DTH recharge, and utility bill payment services are processed electronically and do not involve physical shipping. These services are generally completed instantly or within the time specified by the respective service provider.

9. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

BigPay Support

Website:
https://bigpay.shop

Email:
support@bigpay.shop

10. Policy Updates

BigPay reserves the right to modify this Shipping & Delivery Policy at any time. Any updates will be published on this page with the revised effective date.